Terms and Conditions

Scope

The purpose of these general sales conditions is to provide and define all necessary information to the user about the ordering, sale, payment and delivery of purchases made on the website ecobluegroup.com, owned by:

EcoBlueGroup, headquartered in

TERINOV
Parque de Ciência e Tecnologia da Ilha Terceira, Sala 12
Canada de Belém
9700-702 Angra do Heroísmo
Portugal

NIPC n.º 516461800

These general conditions of sale are the only ones applicable and supersede all other conditions, except prior agreement, express and in writing.

It is considered that, by validating an order, the user is accepting these general conditions of sale.

Product

The images of the products available on the site are as accurate as possible, in order to reproduce the product in an identical way as it actually is. Bearing in mind that some products are handmade, there may be slight differences between the image and the product itself, due to the raw materials and the production process.

Order

Order Fulfillment

The products on the website are only available for sale in Europe. For orders in other country please contact us.

To place an order on the site, the user just needs to have an email account and follow these steps:

Select the products you want to purchase and add them to the shopping cart;

Fill in all mandatory fields and select the desired payment option;

Accept the General Terms and Conditions of Sale and click on “Checkout”;

At the end of the order, you will see a screen with the confirmation and details of the order, whose proof you can print. You will also receive an automatic email with this information.

By submitting your order, the user accepts the site’s General Terms and Conditions, as well as the Privacy and Personal Data Protection Policies (Legal Notices) that appear in the footer of the site.

Order Non-Processing

Product unavailable (in this case, the amount paid by the user will be refunded using the same payment method used in the order);

Incorrect billing information;

Payment for the order not received (up to 8 working days after ordering);

Product price error;

Delivery of order not achieved at the address indicated for shipping.

Product Availability

The fulfillment of orders placed on the website is subject to product stock availability.

If the stock of a certain product is temporarily out of stock or if the customer has placed an order for a product that has sold out, Eco Blue Group will inform the user by email and indicate the approximate date for the replacement of the product, leaving it to the user’s discretion if remains interested in the order or if you want to cancel it.

Whenever possible, Eco Blue Group will try to deliver all the items ordered in a single shipment. However, if a part of the ordered items is delayed or momentarily unavailable, the delivery of the order may be phased. In this case, the user will be informed by email.

Price

The prices of the products are those published on the website, unless there is an obvious error. The site is updated daily, however, it is possible that the information on the price of some products contains errors, so, in the event of this situation, Eco Blue Group will inform the user as soon as possible, giving the possibility for the user to confirm the order at the correct price or cancel it, with the right to a full refund of the amount paid. If it is not possible to get in touch with the user, Eco Blue Group reserves the right to cancel the order placed and refund it in full.

The prices shown on the website already include Value Added Tax (VAT), according to the legislation applicable in Azores (Portugal).

The Total Amount Payable is the value of your order with VAT and the delivery fee included.

Product prices are subject to change and update. Eco Blue Group reserves the right to change prices without prior notice. However, the price displayed at the time of purchase is the price actually applied, unless there is an obvious error.

Payment methods

In order to present the most convenient solutions for the user, the site has the following payment methods available:

PayPal

Credit Card (Visa or Mastercard)

Filling in all payment information is done directly on a secure page of the electronic payment service provider (PayPal). Eco Blue Group is not responsible for any delay or lack of delivery of orders resulting from verifications and authorizations of the issuing entities.

The invoice will be sent by email to the user, in PDF format, at the time of dispatch/delivery of the order. When placing your order, the user accepts this condition.

Shipping and Delivery

Shipping

The process of sending orders will start after confirmation of good payment of the respective order.

Delivery

The delivery service is done through a carrier and works on weekdays, between 9 am and 6 pm.

Delivery fees associated with your order will be shown during your checkout process.

Cancellations and Returns

Order Cancellation

Depending on the status of the order, the user can cancel it, as long as it has not yet been shipped. To find out if it is possible to cancel your order, contact us at customer@ecobluegroup.com.

Returning and Exchanging

The user has a reflection period of 14 days, during which he can return the product if he is not satisfied, provided that:

The product has not been used or tampered with;

The product retains its original characteristics and the packaging is not totally damaged;

The product is complete and properly packaged in the original packaging (if the article consists of more than one piece, all pieces must be returned);

Attach the printed invoice and return document.

o start the return process, the user must contact the Eco Blue Group Customer Service by sending an email to customer@ecobluegroup.com indicating that he wants to return items from his order. In this information, the user must communicate the following data:

Online Order No.;

References of Articles to be returned;

Number of Items per Reference to be returned;

Return Reason;

This service has an associated cost. See our returns policy for more information.

Return for Product Nonconformity

If, within 14 days of picking up/receiving the order, the user detects any manufacturing non-conformity in the product, he/she may return it, following the procedures described above.

Refund Form

The refund of the value of the products to be returned will be made through the same payment method as the online order.

The refund will be made within a maximum period of 14 days after the date of receipt of the product in the store/warehouse.

Any question on this topic should be clarified with the Customer Support Service customer@ecobluegroup.com.

Product Warranty

The guarantee of a product is valid from the date of purchase on the website, for 2 years, upon presentation of the purchase invoice. Products that have been misused or incorrectly handled/applied by the user are excluded from the scope of the warranty.

To claim the guarantee, the user must contact us at customer@ecobluegroup.com.

Changes

Eco Blue Group may, at any time and without prior notice, change these conditions or, where appropriate, introduce new conditions by means of their publication on the website, so that they can be known by the user when accessing the same. and before proceeding with its use. The validation of the order request, once the applicable changes have been made, will signify the acceptance by the user of the aforementioned modified conditions.

Exclusion of Warranties and Liability

Eco Blue Group warns that, even though the website is updated with extreme care, it is possible that the information about the products and their price contains errors, so it does not commit to the offer and reserves the right to cancel the order of the user in case such an error occurs.

Eco Blue Group will only be responsible for damages that the user may suffer as a result of the online sales service when these are attributable to a malicious act of the same, recognizing and accepting the user that the use of this service is carried out under his/her entire responsibility and risk. . In jurisdictions that do not allow the exclusion and limitation of certain warranties, Eco Blue Group’s liability will be limited to the extent permitted by law.

Processing Personal Data

The user authorizes the processing of personal data provided by the purchase order, in particular, by the use of cookies, under the terms set out in the Legal Notices.

Customer Support

We ask that you send us your questions and suggestions, as well as any complaints or claims via email (customer@ecobluegroup.com).
Your complaints and claims will be dealt with in the shortest possible time and, in any case, within a maximum period of one month.
If, as a consumer, you believe that your rights have been violated, you can send us your complaint via the email address customer@ecobluegroup.com to request an out-of-court dispute resolution.

Alternative Dispute Resolution Entities

In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, you can start an alternative online dispute resolution procedure on consumer issues at the following address: http://ec.europa .eu/consumers/odr/